Refund Eligibility
You may be eligible for a refund under the following conditions:
- Request made within 7 days of course enrollment
- Less than 10% of course content has been accessed
- No certificates or completion documents have been issued
- Valid reason for refund (technical issues, course mismatch, etc.)
Refund Timeline
| Time Period |
Refund Amount |
Conditions |
| 0-3 days |
100% refund |
Less than 5% course access |
| 4-7 days |
75% refund |
Less than 10% course access |
| 8-14 days |
50% refund |
Technical issues only |
| After 14 days |
No refund |
Course completion expected |
Non-Refundable Items
The following items are non-refundable:
- Course materials that have been downloaded
- Certificates and completion documents
- Lab access fees after 7 days
- One-on-one mentoring sessions
- Custom training programs
Refund Process
To request a refund, follow these steps:
- Send an email to contact@vulnhub.in
- Include your enrollment details and reason for refund
- Provide proof of payment and any relevant documentation
- Allow 5-7 business days for processing
- Refunds will be issued to the original payment method
Refund Denial Reasons
Refunds may be denied if:
- Request is made after the eligible period
- More than 10% of course content has been accessed
- Course completion certificate has been issued
- Request is for reasons covered in our Terms of Service
- Multiple refund requests for the same course
Course Transfers
Instead of a refund, you may be eligible to:
- Transfer to another course (price difference applies)
- Put enrollment on hold for up to 6 months
- Gift the course to another person
- Apply credit toward future courses
Technical Issues
If you experience technical issues:
- Contact our support team first for resolution
- Document the technical problems you're experiencing
- Allow reasonable time for troubleshooting
- Refund considered only if issues cannot be resolved
Contact Information
For refund inquiries, please contact:
Email: contact@vulnhub.in
Phone: +91 7993944242
Response time: 24-48 hours